Shipping policy
At Folixa Labs, we aim to process and deliver orders as efficiently and reliably as possible. The information below outlines our shipping procedures, estimated delivery times, and customer responsibilities.
Shipping Destinations
Folixa Labs currently ships to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
We continue to expand our shipping coverage and may add additional destinations in the future.
Shipping Options
We currently offer the following shipping methods:
Standard Shipping — Free
Estimated delivery time: 5–8 business days
Express Shipping — $7
Priority processing and faster delivery depending on destination.
Delivery estimates are calculated in business days and do not include weekends or public holidays.
Order Processing
Orders are typically processed within 1–3 business days after the order is placed.
Once an order has been shipped, a shipping confirmation email with tracking information will be sent so that you can monitor the delivery status of your package.
Maximum Delivery Time
While most orders arrive earlier, the maximum delivery timeframe is 30 business days from the shipping date.
If your order has not arrived within this period, please contact our support team so we can review the shipment and assist with a resolution.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is submitted and the order has already been processed or shipped, we may not be able to modify the delivery details. Folixa Labs cannot be held responsible for packages delivered to an incorrectly provided address.
Lost or Delayed Packages
If a package appears to be lost in transit or has not been delivered within 30 business days, please contact us so we can investigate the shipment.
Where appropriate, we will assist with a replacement or refund in accordance with our store policies.
Seller Protection & Delivery Delays
By placing an order with Folixa Labs, the customer acknowledges and agrees that shipping and delivery timelines are estimates and may occasionally be affected by external factors outside of our control, including customs processing, carrier delays, weather conditions, high seasonal demand, or logistical disruptions.
In rare circumstances, orders may take up to 30 business days to arrive. Folixa Labs reserves the right to fulfill and deliver orders within this timeframe before a shipment is considered lost or eligible for compensation.
Customer Support
For questions regarding shipping, delivery, or order status, please contact us:
Folixa Labs Support
Email: folixalabshelp@gmail.com
We aim to respond to customer inquiries within 24 hours.